Your calls will be answered between the hours of
8:30am and 6:00pm Monday to Friday and 9:00am to 1:00pm on Saturday
Service Code
Monthly Service Charge
(By Credit Card)
Number of Messages included
Cost per Additional Message
FP25
£35.00
25
£1.15
FP50
£65.00
50
£1.10
FP100
£120.00
100
£1.05
FP200
£220.00
200
£1.00
Included:
•
Data capture of results
• Message retrieval
by E-Mail
• All reports
FOC
Additional
charges:
•
Set-up Fee (one-off initialisation charge)
• Message retrieval
by Fax (per message)
• Message retrieval
by SMS (per message)
• Transferred calls
to Landline per minute (UK based)
• Transferred calls
to Mobile per minute (UK based)
£55.00
£0.10
£0.12
£0.25
£0.40
Temporary
Telephone Answering
Your calls will be answered between the hours of
8:30am and 6:00pm Monday to Friday and 9:00am to 1:00pm on Saturday
Service Code
Charge
Number of Messages included
Cost per Additional Message
FPTEMP-WK
£15.00 per week
0
£1.80
FPTEMP-MTH
£40.00 per month
5
£1.70
Included:
•
Data capture of results •
Message retrieval by E-Mail •
All reports
FOC
Additional
charges:
• Message retrieval
by Fax (per message) •
Message retrieval by SMS (per message) •
Transferred calls to Landline per minute (UK based) •
Transferred calls to Mobile per minute (UK based)
£0.10 £0.12 £0.25 £0.40
Mail
Forwarding / Virtual Address
Service Code
Service
Charge
FPMAIL
Use of FirstPoint CDC Ltd address
(54 Hamilton Square, Birkenhead, Wirral, CH41 5AS), Mail forwarding
(postal charges additional)
£15.00 per month
Outbound Services
Customer
Satisfaction Surveys and Outbound Telemarketing
Because of the varying nature of both
Customer Satisfaction Surveys and Outbound Telemarketing Campaigns,
pricing is worked on an individual case-by-case basis.
Please contact us to discuss your requirements in more detail.
Other Services
Fax
Service
Service Code
Service
Charge
FAX
All incoming faxes on your FirstPoint number,
emailed to you directly upon receipt
£5.00 per month
Mail
Forwarding / Virtual Address
Service Code
Service
Charge
FPMAIL
Use of FirstPoint CDC Ltd address
(54 Hamilton Square, Birkenhead, Wirral, CH41 5AS), Mail forwarding
(postal charges additional)
£15.00 per month
0800
and 0845 numbers
Service Code
Service
Charge
FREE PHONE
Free phone number supplied by FirstPoint
CDC Ltd
Call time charged per minute or part
£0.06
per minute
Direct
Mail Campaigns
Direct Mail Campaigns, by their nature,
vary in complexity and volume. Please use the table below as a general
guideline – but please don’t hesitate to contact us to
discuss your requirements further.
Service Code
Service
Quantity
Charge
FPFULFILL
Stuffing, inclusive of up to
2 inserts (letter plus 1other), build up, prepare and post out
All
prices EXCLUDE collection and delivery of campaign materials:
Telephone
Training
Prices for our 1 day Telesales training
course start at £150 per delegate – minimum of 6 delegates.
Price includes: all course materials and accompanying documentation.
Price excludes: OH projector, Venue and Refreshments.
Payment
Details
All prices subject to VAT
All prices based on 08:30 to 18:00, Mon to Fri
Weekend Service (extra monthly charge): Saturday and Sunday 10:00
to 16:00
Payment
methods
Standing Order
Your monthly service charge is taken by standing order. All other
charges (e.g. for Excess Messages) are billed quarterly in arrears.
Credit Card
Your monthly service charge and all other charges are taken from
your nominated Credit Card on a monthly basis
